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Customers must currently own a Tracfone branded handset model launched on Tracfone's service after Februor activated with Tracfone's service after February 11, 2015.

This 60-day grace period applies even if the customer's telephone number was recycled or ported.

Customers must request this interim unlocking solution while their service is active or within 60 days after their active service days expire.

Customers must have had their locked device activated on Tracfone service for no fewer than 12 months, redeemed air time cards in no fewer than 12 months, and not have had their telephone number recycled or ported.

Customers must request handset unlocking.

(You can also check if your phone is eligible by entering your phone number or serial number at the bottom of this page) There are a number of requirements that you must meet in order to get your phone unlocked. Requirements for Unlocking a Tracfone Device We will start with the requirements, including who can unlock their phone, and then give a step by step guide. We've got all the information you need about unlocking your Tracfone device. Tracfone is well known for not allowing their phones to be unlocked, but because of FCC rules, and a ruling against Tracfone, they are required to unlock phones from after a certain date, offer a credit towards an exchange, or offer a partial cash refund for older devices. When you leave, you can switch your old SIM card back in to resume service with Tracfone. Cricket further reserves the right to change this unlocking policy at its discretion without advance notice.Owning an unlocked phone means that if you travel to another country that offers service for unlocked phones, you can buy a SIM card and service, and you will have cell phone use in that country. Important NoteĬricket reserves the right, in its sole discretion, to deny any unlock request that it concludes may result in abuse of this policy or assist in any way in an effort to perpetrate fraud or any other unlawful conduct against Cricket or its customers. Include your name, phone number, date of birth, and the email address where you'd like us to send unlocking directions. Please send documentation to or fax to 77. Deployed Military PersonnelĬonsistent with this Device Unlock Policy, Cricket will unlock one (1) device for active and deployed military personnel who are unable to meet the six (6) month service requirement, provided that all other unlock requirements are met and Cricket is provided with acceptable deployment verification. To request a Cricket Mobile Device unlock, please call or chat with a Cricket Support Advocate, or visit your local Cricket Store. Non-Cricket customers, please call Customer Support at 1-800-CRICKET (1-80).

Some Android phones must be unlocked using the m圜ricket app. If you're an active Cricket customer and believe you meet the eligibility requirements listed above, sign in to My Account to unlock your phone.

The device is not associated with a fraudulent account.

The device has not been reported lost or stolen.

The device is designed for use on and is locked to Cricket's network.

The device you want to unlock has been active for at least six months of paid service on that device.

Cricket will provide the unlock code upon request, provided Cricket has the unlock code or can reasonably obtain it from the manufacturer, and you have met the following unlocking requirements:

If you have a Cricket phone, it may have been programmed with a lock that prevents it from operating with other compatible wireless networks.

Revised DecemGeneral Device Unlock Requirements

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